Contact Us
We're here for you — for questions about an order, care advice for your wooden pieces, custom requests, or wholesale inquiries (independent home stores, boutiques, interior designers, and hospitality). We reply within 24–48 hours on business days.
Email support@grainvessel.com Best for: order questions, returns & exchanges, custom and wholesale requests.
Phone 614-363-1567 Best for: urgent order issues during business hours (Monday–Friday, Eastern Time).
Mail Grain Vessel 4542 Cleveland Ave, Columbus, OH 43231, United States
Before you write, check:
- Your order number (found in your confirmation email) — it helps us answer faster.
- Our FAQ covers common questions about natural wood, shipping, and returns.
- Our Return & Refund Policy explains how returns and exchanges work.
Contact Form Suggestions (if using a form):
- Name
- Order number (optional)
- Topic: Order Status / Returns & Exchanges / Product Care / Custom & Wholesale / Other
- Message
Custom & Wholesale Planning a custom piece, a hotel or Airbnb project, or stocking your store? Tell us about it — custom sizes and wholesale pricing are available. We'll respond with details and timing.