Shipping Policy

1. Processing Time Orders are dispatched within 72 hours (about 3 business days) after order confirmation. Before packing, every piece receives a final inspection by our team — handmade natural-wood pieces are checked one by one, which is why we take this time.

2. Shipping Costs Shipping cost is calculated at checkout based on your destination and the carrier selected. We always choose the most reasonable option for your order. Free shipping applies to qualifying orders as shown on the Site.

3. Delivery Times Estimated transit times depend on destination and carrier (typically 2–5 business days within the United States). Delivery estimates are not guaranteed; during busy periods or severe weather, delays may occur. A tracking number is provided once your order ships.

4. Service Area We currently ship within the United States. For international or wholesale orders, please contact us before ordering at support@grainvessel.com and we'll arrange the best option.

5. Delivery Options Standard shipping delivers to the address provided at checkout. If you need in-home delivery, upstairs delivery, or installation, these services are available at an additional cost — contact us for a quote before ordering.

6. Customs and Duties For international orders arranged by request, any customs duties, taxes, or import fees are the responsibility of the recipient.

7. Incorrect Address Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, we'll contact you to arrange re-shipment; re-shipping costs may apply.

8. Lost or Damaged Packages If your package arrives damaged, please keep all packaging and photos, and contact us within 48 hours of delivery at support@grainvessel.com. If a package is lost in transit, we'll file a claim with the carrier and arrange a replacement or refund.

9. Contact support@grainvessel.com · 614-363-1567 · 4542 Cleveland Ave, Columbus, OH 43231, United States