Privacy Policy

Grain Vessel ("we," "us," or "our") operates grainvessel.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site, you agree to this policy.

1. Information We Collect

  • Information you provide: name, email address, phone number, shipping and billing addresses, order details, and payment information when you place an order, contact us, or sign up for our newsletter.
  • Information collected automatically: device type, browser, IP address, pages visited, and cookies when you browse the Site.
  • Payment information: processed securely by our payment providers. We do not store full card numbers on our servers.

2. How We Use Your Information

  • To fulfill, process, and deliver your orders, including shipping and returns.
  • To respond to your questions and provide customer support.
  • To send order updates, service messages, and — only with your consent — marketing emails you can unsubscribe from at any time.
  • To improve the Site, prevent fraud, and comply with legal obligations.

3. Sharing Your Information We do not sell your personal information. We share data only with service providers needed to operate the store, such as the Shopify platform, payment processors, shipping carriers, and analytics tools — always under confidentiality obligations and only for the purposes described above.

4. Cookies and Tracking We use cookies and similar technologies to keep the Site working, remember preferences, and understand how visitors use the store. You can control cookies through your browser settings.

5. Your Rights

  • Access, correct, or delete the personal information we hold about you.
  • Opt out of marketing communications at any time (each email includes an unsubscribe link).
  • If you are a California resident, you have the right to know, delete, and opt out of the "sale" or "sharing" of personal information under the CCPA/CPRA. We do not sell your information. To exercise any of these rights, email us at support@grainvessel.com.

6. Data Retention We keep your information only as long as necessary to fulfill orders, provide services, and meet legal requirements.

7. Children's Privacy The Site is not directed to children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy We may update this policy from time to time. The "Last updated" date above shows when it was last revised.

9. Contact Questions about this policy? Email support@grainvessel.com, call 614-363-1567, or write to: Grain Vessel 4542 Cleveland Ave, Columbus, OH 43231, United States